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Friends and Family Test Result - November 2017

 

FFT RESPONSES Nov 2017

Responses

Extremely Likely

Likely

Neither likely nor unlikely

Unlikely

Extremely unlikely

Don’t Know

Total

Handwritten

18

6

1

1

1

0

27

Telephone call

0

0

0

0

0

0

0

SMS/text message

0

0

0

0

0

0

0

Online

2

0

0

0

0

0

2

 

 

 

 

 

 

 

 

Total

20

6

1

1

1

0

29

 

Comments

Fewer NHS Surveys perhaps…I don’t say they’re well-meant but it seems to me that they put unnecessary pressure on NHS staff to measure up to burenvcontis norms/ targets

Morning surgery starting earlier

Nothing to change, u r all fantastic!

To be more polite and helpful on the phone, when we are here they are polite

More Evening Appointments, sometimes I have to wait a long time to see somebody

I don’t think that my experience could be improved in any way

This is one of the best GPs I’ve ever been to – everyone is really understanding and helpful and I fee able to come here about anything. Thank you!

There’s nothing you could change. I’m fully satisfied with the care and treatment I get here. Thank you very much

Excellent Appt Booking system. Can almost always get same day appt. Sometimes have to wait long times for appt. Would be great to have more magazines/ newspapers in the waiting room if possible. Dr Bratby v. good and efficient

Been with this surgery for years. Very happy

No change of treatment likely

More available appointments

My grandmother had a fall and hurt her shoulder. We saw Dr Lini (?) and he recommended to do some exercises and assured us that nothing was broken. When she returned home she had an x-ray done which revealed it was broken !! Due to the exercises Dr Lini recommended, some bone fragments are now moving in her shoulder and she might have surgery to fix it. It is totally unacceptable for a doctor to misdiagnose this badly!!

Dr Bratby is good. She listens to my problems

Rang in the morning for an appointment and got one the same day. Given a revisit appointment the same week. Excellent in all way. Reception and Dr.

Fresh Air (Ventilation) in Consulting Rooms – too stuffy



 
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