East Oxford Collaboration – the 7 day Pilot is continuing. It has been extended to Nurse/Receptionist/Paramedics etc. We have not had to refer many patients, and we do not want to send our patients to an evening practice with another Doctor.
It was discussed that this initial collaboration might beheading towards future possible Hubs – this is speculation and nothing further can be determinded.
Other Surgery News – Practice Nurse Gifty is still continuing her training. HCA Dee has done her training but needs more supervision to complete it. Aa A Locum nurse (Tuesday pm) can deal with minor illness and prescribing, etc. All training should be completed by the end of the year.
Weiwei is now the permanent Practice Manager and the Group congratulated her on her successful application. WeiWei was previously acting up as the Practice Manager to cover maternity leave.
The Practice Secretary now has been added as a new title – HR Lead
Patient Comment Book
Weiwei said that most comments were about waiting times and lack of information from the Receptionists. Few comments about queuing for appointments.
Friends and Family Forms – only a few responses. If patients use the on-line company we may get more responses in future. We want patients to respond by texts and there are also forms in the waiting room but they are not easy to find. It was suggested that they should be more accessible and perhaps given to patients by Receptionists. Discussion about the continual annoying text messages received from NHS England after every appointment, which might explain our low SMS response rate. Suggestions were made on how to improve this (e.g. a URL link to all the questions) but these would unlikely be implemented, as they are part of NHS England.
Any Other Business
Discussion about the many posters on the waiting room walls:
It was noted that there are too many and it is confusing to find what you are looking for. Herman Huyg suggested we have a touch screen where we could push a button to search for an item.
Alternatively it was also suggested that leaflets could be categorised into sections to simplify it. Herman has offered to investigate this and to put it all together if we want to go ahead. Dr Kotnis suggested that the boards are split into themes so as to make it easier to collect information. WeiWei to look into the possibilities of this.
It was also suggested that all NHS information could perhaps be on the TV Screen, and there are certain posters that we are legally bound to display on the walls of the waiting room.
One of the receptionists and her partner have offered to paint the waiting room walls. Doctors and other staff will look at the waiting room to decide if it does need decorating.