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Annex D: Standard Reporting Template

 

Thames Valley Area Team

2014/15 Patient Participation Enhanced Service – Reporting Template

 

Practice Name: St Clements Surgery      

 

Practice Code: K84060

 

Signed on behalf of practice:     Rita Cabrita                Date: 10.03.2015

 

Signed on behalf of PPG:                                                                                                                          Date:

 

  1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

 

 

Does the Practice have a PPG? YES

 

 

Method of engagement with PPG: Face to face, Email, Other (please specify) – Face to Face and Email

 

 

Number of members of PPG:10 (face to face)

 

 

Detail the gender mix of practice population and PPG:

 

%

Male

Female

Practice

2299 = 51%

2204 =49%

PRG

5= 50%

5 =50%

 

 

 

 

Detail of age mix of practice population and PPG:

 

%

<16

17-24

25-34

35-44

45-54

55-64

65-74

> 75

Practice

6.6

12

22

13

16.3

18.3

8.8

3

PRG

0

0

10

0

0

0

90

0

 

Detail the ethnic background of your practice population and PRG:

 

 

White

Mixed/ multiple ethnic groups

 

British

Irish

Gypsy or Irish traveller

Other white

White &black Caribbean

White &black African

White &Asian

Other mixed

Practice

?

?

?

?

Etc!

 

 

 

PRG

9

0

0

0

0

0

0

0

 

 

 

Asian/Asian British

Black/African/Caribbean/Black British

Other

 

Indian

Pakistani

Bangladeshi

Chinese

Other

Asian

African

Caribbean

Other Black

Arab

Any other

Practice

 

 

 

 

 

 

 

 

 

 

PRG

0

1

0

0

0

0

0

0

0

0

 

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

 

 

The PPG has a poster in the surgery which invites all patients to join. The practice’s website invites new members. The doctors make a point of personally asking likely patients in the under-represented groups if they will consider joining. The previous chairman of the PPG personally approached other patients to join, though unfortunately, in the event, only British >65 patients took up his invitation. The present chairman has recently attended a workshop organised by the Thames Valley Patient Experience Strategy Group in order to learn what approaches other PPGs have found effective.

 

 

 

 

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?Yes – a considerable student population.

 

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

 

The doctors have asked many students if they will consider joining. Unfortunately this was not successful, we believe because students have so many other calls on their time, and expect to remain in Oxford for only part of a few years.

 

 

 

 

 

  1. Review of patient feedback

 

 

Outline the sources of feedback that were reviewed during the year:

 

We reviewed patient feedback taken from a Patient Survey conducted in March 2014. Another patient survey is in course during March 2015. The Friends and Family test was rolled out in December 2014, both in the surgery and on the surgery’s website and 2 comment books are available in the waiting room.

 

 

 

 

 

How frequently were these reviewed with the PRG? Patient Feedback has been discussed in 3 of the meetings held in 2014.

 

 

 

 

 

  1. Action plan priority areas and implementation

 

Priority area 1

 

Description of priority area:

Public Health Education

 

 

 

 

What actions were taken to address the priority?

 

A dedicated notice board has been created to address topics of Public Health Relevance. The PPG Group decides on a new topic every 6 months.

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

The current topic is Healthy Diet and positive feedback has been received.

 

 

 

 

 

 

 

 

 

Priority area 2

 

Description of priority area:

 

Patients’ knowledge of the Summary Care Data and the Care.Data projects

 

 

 

What actions were taken to address the priority?

 

Two members of the PPG group designed information posters about the Summary Care Data and the Care.Data projects and these are prominently displayed in the Surgery, as well as information on how to opt out.

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

 

Over 50 requests have been received from patients requesting to opt out from either or both projects. Patients are able to learn what each project is about , the main differences between them and what patient information is being disclosed if they decide not to opt out.

 

 

 

 

 

Priority area 3

 

Description of priority area:

 

Fitness for purpose of the equipment in the surgery.

 

 

 

 

What actions were taken to address the priority?

 

 

The PPG discussed opportunities and priorities for utilising the Prescribing Budget Incentive Scheme. On the PPG’s advice, the practice decided to purchase an electric couch for the treatment room and a TV notice board for the waiting room. The PPG has made further suggestions about focussing the information on the TV notice board, which the practice is taking on.

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

Patient Care has improved greatly thanks to the modern and more comfortable couch. Secondly, the quantity and quality of Patient Information has broadened, by being able to display better a greater range of health topics, and current alerts to patients.

 

 

 

 

 

 

 

 

Progress on previous years

 

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

 


 

 

  1. PPG Sign Off

 

 

Report signed off by PPG: YES

 

Date of sign off:  23.03.2015

 

 

 

How has the practice engaged with the PPG:

 

How has the practice made efforts to engage with seldom heard groups in the practice population?  Through posters, a notice on the website and word of mouth.

 

Has the practice received patient and carer feedback from a variety of sources? Yes, the practice has received excellent verbal and written feedback through the Friends and Family Test.

 

Was the PPG involved in the agreement of priority areas and the resulting action plan? Yes, all the way.

 

How has the service offered to patients and carers improved as a result of the implementation of the action plan? The service offered to patients improved because it has created a sense of  trust,  openness and dedication between doctors and patients.

 

Do you have any other comments about the PPG or practice in relation to this area of work? No

 

 

 

 

 

 

 

 

 

 

 

 

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