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Practice Survey Reporting

St Clements Surgery PPG

March 2016 Survey Results

We received 70 responses. Only 5 of these were on-line.

Q1 How do you rate the treatment you get from the doctors, nurses, and health care assistants?

 

Good

59

Satisfactory

9

Poor

0

Don’t know

2

Selected comments:

All friendly and professional.

Dr Kotnis is very helpful and concerned.

Dr Diaz is a good listener and is clear.

An (unnamed) doctor is abrupt and scarey.

Always treated with courtesy.

Would prefer to see the same doctor on a regular basis.

Late running is annoying.

Doctors are thoughtful and unhurried.

Not enough counsellor hours.

Receptionists are patient-facing.

Receptionists sometimes do not acknowledge arrivals for several minutes.

Q2: By arriving at the surgery at or soon after 8.30 am, you can normally get an appointment to see a doctor the same morning. Do you like this system?

 

Yes

54

No

14

Don’t know

2

 

Several of the noes believe that they have to arrive soon after 8 and stand outside till 8 30. Two noes said that they arrived soon after 8 30, but did not get an appointment. One commented that this system is difficult with children.

Q3: Alternatively you can book an afternoon, early morning, or early evening appointment, normally within a few days. Do you like this system? (Respondents could tick both yeses.)

Yes, I book by telephone

61

Yes, I book on-line

12

No

2

Several respondents did not know they could book on-line. Several said that they had to wait a week or more. None commented about the early morning or late appointments.

Q4: What information in the waiting room do you find helpful?

TV screen

24

Posters/notices

22

Leaflets

34

None of it

14

Two respondents find the TV screen irritating. Praise for leaflets about prostate cancer. Request for information on osteoporosis and vitamin D. (Only) one comment that there is so much information that it is hard to find what you need.

Q5: We are considering organising a weekly walk lasting one hour, starting from the surgery and ending, optionally, at a nearby café. Would you join such a walk?

Yes

15

No

44

Frustratingly, only a few of the yeses said which day(s) and time(s) would suit them. They suggested early evening, Tuesdays, Wednesdays, or Thursdays. One suggested Saturdays.

Q6: Please tell us your gender and age bracket.

Female

Male

Didn’t say

36

22

12

 

<18

19 - 34

35 - 50

51 - 56

>66

Didn’t say

0

14

15

16

18

7

Nicholas Lawrence

12 April 2016



 
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